Senior Living Resident Satisfaction and Employee Engagement Surveys

Keeping your residents and team members is so much better than working to get new ones.  We’ll help you get there.

Resident, family, and team member online and paper surveys customized to your individual needs and preferences.
Easy to read results and a step-by-step action guide help you discover and act on top opportunities.
Online tracking tools give you assurance that improvement efforts are making a difference in your communities.

We capture the voice of your senior community residents, family members, and team members and transform the information into clear opportunities to act. You get the tools and support you need to plan and monitor positive change in your communities. Delight and retain your residents and staff, build positive word of mouth, and grow occupancy with Sensight Surveys.

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What Client’s Say

Sensight Surveys was the perfect resident satisfaction research solution for LCS. They are easy to work with and adapt to our needs, provide client-friendly reports, and their cost structure will enable more of our communities to conduct research.
Randy Catron, Senior Market Research Analyst, LCS
We have worked with the Sensight team since 2004, and they have done an excellent job. Often, research companies take a cookie-cutter approach with every client. At Sensight Surveys, they took the time to learn about our company, the senior living industry, our corporate culture, as well as our overall research needs and goals. Sensight takes a personal interest in every client, provides outstanding customer service, and recommends cost-effective solutions.
Jan Teuscher, VP Human Resources Field Operations, Brookdale Senior Living
Sensight Surveys has proven to be a great partner in allowing us to strategically measure the satisfaction of our residents, families, and employees. Their ease in adopting our custom survey templates and reports was a key component in choosing Sensight to administer the program for us, and they have exceeded our expectations. The efficiency of their report generation tool adds a lot of value to our operation team in simplifying the data analysis and allowing us to celebrate our successes while identifying immediate action plans for improvement areas.
Troy Yates, VP of Training, Belmont Village
Sensight Surveys was instrumental in launching our first employee and resident satisfaction survey at Enlivant. The collaboration with Lynn gave us access to in-depth industry knowledge and user-friendly tools and resources. Lynn and her team did a superb job of tailoring the survey to our needs. Her team was very hands-on, flexible and responsive to our needs throughout the process. We value the openness of partnership with Sensight surveys and appreciate their guidance throughout the process.
The Executive Team, Enlivant (formerly Assisted Living Concepts)
Sensight was the perfect solution for us as we transitioned from a satisfaction to an engagement survey and needed our data to offer more in-depth details. We wanted to develop our own questions and Sensight was super to work with.
Ann Tippins, Director of Human Resources, Care Initiatives
I have to say, Sensight really exceeded my expectations in deliverables.  They took time to understand our culture, adapted methods to fit what we wanted, and stayed on schedule.  Really reasonably priced for the process as well.  I have actually retained them for ongoing surveying for this year.  The data analysis was really good, and that was important to me.
Marjorie Todd, Chief Operating Officer, Highgate Senior Living
Brookdale Senior Living has engaged Ackerman for several years.  Their assistance with these projects has been very valuable.  They understand the operational functions of the senior housing community and corporate business.  Their insight provides actionable outcomes.  We are very pleased with our business relationship.
Cindy Robinson, Senior Director Market Research and Marketing Systems, Brookdale Senior Living
We were in search of a survey provider with in-depth knowledge of the senior living industry. Lynn Ackerman and her team impressed us with their experience and professionalism right from the start. Their knowledge of survey methodology and results interpretation are first-class, and they made the survey process easy and informative. Lynn dutifully answered our many questions on survey techniques, question formats and reply rates in a friendly and prompt manner. Survey results were provided in useful formats for action planning and trending. By partnering with Sensight Surveys, we know we are receiving accurate and valuable information which helps us to serve our customers better.
Riikka Haig, Operations Analyst / Manager, Vi
After creating and administering our own surveys in prior years, we found the Sensight process and team to be a huge improvement.  Lynn Ackerman and her team provided content suggestions, significant implementation guidance, and superior results analysis to anything we had done internally.  We were so happy with our resident satisfaction survey that we immediately turned around and asked them to get started on our next employee satisfaction survey.  We intend to work with them annually on both surveys so that we can track our results with particular focus on the areas targeted for specific improvements.  We look forward to a long term relationship with our new friends at Sensight!
Kelly Cook Andress, President, Sage Senior Living
Sensight Surveys exemplifies our mission through bringing innovation and excellence in service delivery and lifestyle to independent providers. We are pleased to welcome Sensight Surveys as our newest Senior Living SMART Partner.
Deborah Howard, CEO, Senior Living Smart