Sensight Surveys was the perfect resident satisfaction research solution for LCS. They are easy to work with and adapt to our needs, provide client-friendly reports, and their cost structure will enable more of our communities to conduct research.

Grace Management, Inc. selected Sensight Surveys as our annual resident and associate engagement survey process due to its ease of use and the personalized approach we received from Lynn Ackerman, CEO of Sensight. Lynn made the process seamless for us – preparing the survey instrument, identifying and planning the survey schedule from start to finish as well as preparing the comprehensive analysis following the completion of the survey. The Tableau and data reports are simple to interpret and reflect on progress of our goals year over year. We especially appreciate Sensight’s Action Planning Tools to provide our teams with easy to use documents to prepare and then save their plans for easy access throughout the year.

Sensight has been a trusted partner for several years. They have transformed our survey data into reports that provide a depth of insight that has given us a foundation to truly understand our Resident and Employee experience. Their ability to analyze, articulate and respond factually in an expedient manner ensures we can address opportunities quickly.

Sensight Surveys was instrumental in launching our first employee and resident satisfaction survey at Enlivant. The collaboration with Lynn gave us access to in-depth industry knowledge and user-friendly tools and resources. Lynn and her team did a superb job of tailoring the survey to our needs. Her team was very hands-on, flexible and responsive to our needs throughout the process. We value the openness of partnership with Sensight surveys and appreciate their guidance throughout the process.

I have to say, Sensight really exceeded my expectations in deliverables.  They took time to understand our culture, adapted methods to fit what we wanted, and stayed on schedule.  Really reasonably priced for the process as well.  I have actually retained them for ongoing surveying for this year.  The data analysis was really good, and that was important to me.

We were in search of a survey provider with in-depth knowledge of the senior living industry. Lynn Ackerman and her team impressed us with their experience and professionalism right from the start. Their knowledge of survey methodology and results interpretation are first-class, and they made the survey process easy and informative. Lynn dutifully answered our many questions on survey techniques, question formats and reply rates in a friendly and prompt manner. Survey results were provided in useful formats for action planning and trending. By partnering with Sensight Surveys, we know we are receiving accurate and valuable information which helps us to serve our customers better.

For this year’s resident satisfaction survey we decided, upon Lynn’s recommendation, to include questions surrounding Tapestry’s response to the COVID pandemic. We were very pleased to see that on average 98% of the respondents agreed or strongly agreed that we, as a company, had taken important measures to keep our residents safe from the coronavirus. While we believe that Tapestry has done a great job in keeping our residents and associates safe it was wonderful to get confirmation that our residents and families feel the same. We appreciate Lynn and the Sensight team for facilitating this honest, objective, and useful feedback.

With COVID finally slowing down, we were looking for a way to quickly reach our residents for real-time experiences and sharing of information while living in our communities. Sensight Surveys is an excellent product that fit the need and exceeded our expectations. Sensight was focused on our goals, adjusted to meet them quickly, and provided excellent guidance on distribution, gathering and sharing of information. They went a step further by continuing to engage with our communities in goal setting and effecting change. The reporting was meaningful, well presented and impactful.  We appreciate their involvement throughout the process and are looking forward to working with them in generating our next survey later this year.